SHIPPING POLICY

Last Updated: July 13, 2026

At DentMedHub, we aim to provide a reliable and convenient delivery experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through our multi-vendor marketplace.

1. ORDER PROCESSING

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Processing time may vary depending on:

Product availability.
Seller or vendor processing time.
Product type and category.
Customer location.
Weekends and public holidays.
Special or customized orders.

Customers will receive order updates through available communication channels.

2. SHIPPING AND DELIVERY TIME

Estimated delivery times may be displayed on the product page, checkout page, or order details page.

Delivery times are estimates and may vary depending on:

Delivery location.
Product availability.
Seller location.
Courier or logistics partner.
Weather conditions.
Public holidays.
Government restrictions.
Other circumstances beyond reasonable control.

DentMedHub does not guarantee an exact delivery date unless explicitly stated.

3. SHIPPING CHARGES

Shipping charges, where applicable, will be displayed during checkout before the order is confirmed.

Shipping costs may vary depending on:

Delivery location.
Product weight and dimensions.
Seller or vendor.
Delivery method.
Order value.
Promotional offers.

Free shipping may be available on selected products, orders, locations, or promotional campaigns.

4. ORDER TRACKING

Once an order has been shipped, tracking information may be provided through:

Your DentMedHub account.
Email.
SMS.
WhatsApp.
Other available communication channels.

Customers can use the available tracking details to monitor their shipment status.

5. MULTI-VENDOR ORDERS

DentMedHub is a multi-vendor marketplace. If your order contains products from different sellers, the products may be:

Processed separately.
Shipped in separate packages.
Delivered on different dates.
Assigned different tracking numbers.

Separate shipping charges may apply depending on the seller, product, and delivery location.

6. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information, including:

Recipient's full name.
Complete delivery address.
Correct PIN code.
Valid mobile number.
Any necessary delivery instructions.

DentMedHub or the applicable seller may not be responsible for failed or delayed deliveries caused by incorrect, incomplete, or outdated delivery information provided by the customer.

7. DELIVERY ATTEMPTS

Our courier or logistics partners may make one or more delivery attempts depending on their applicable delivery procedures.

If delivery is unsuccessful due to the customer's unavailability, incorrect address, inability to contact the recipient, or refusal to accept the shipment, the order may be returned to the seller.

Additional shipping charges may apply for re-delivery where permitted.

8. DELAYED SHIPMENTS

While we aim to ensure timely delivery, delays may occasionally occur due to circumstances such as:

Severe weather conditions.
Natural disasters.
Courier or logistics disruptions.
High order volumes.
Public holidays.
Strikes or transportation issues.
Government restrictions.
Remote delivery locations.
Technical issues.
Other events beyond reasonable control.

Where possible, customers will be informed of significant delivery delays.

9. DAMAGED OR TAMPERED PACKAGES

Customers should inspect the outer packaging at the time of delivery whenever reasonably possible.

If a package appears visibly damaged, opened, or tampered with, customers should:

Take clear photographs or videos of the package.
Report the issue to DentMedHub as soon as possible.
Keep the original packaging and shipping label.
Follow the instructions provided by our customer support team.

For damaged, defective, incorrect, or missing products, please refer to our Return Policy and Refund Policy.

10. LOST SHIPMENTS

If an order is confirmed as lost during transit, DentMedHub or the applicable seller may offer a replacement or refund, subject to investigation, product availability, and applicable policies.

Customers should contact support if their order has not arrived within a reasonable period after the estimated delivery date.

11. PARTIAL DELIVERY

In some cases, an order may be delivered in multiple shipments due to:

Products being sold by different vendors.
Different warehouse locations.
Product availability.
Package size or weight.
Logistics requirements.

Receiving only part of an order does not necessarily mean that the remaining products are missing. Customers should check their order details and tracking information for additional shipments.

12. CASH ON DELIVERY

Cash on Delivery (COD) may be available for selected products, sellers, order values, and delivery locations.

DentMedHub reserves the right to restrict or disable COD based on:

Delivery location.
Product category.
Order value.
Previous order history.
Risk or fraud-prevention measures.

Customers should provide the correct payment amount where required by the delivery partner.

13. INTERNATIONAL SHIPPING

International shipping may be available only for selected products, sellers, and destinations where explicitly stated.

Customers may be responsible for applicable customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

If international shipping is not displayed as an available option during checkout, the order may not be eligible for delivery outside the supported regions.

14. CHANGE OF SHIPPING ADDRESS

A shipping address may be changed only before the order has been processed or dispatched, subject to system availability and seller approval.

Once an order has been shipped, changing the delivery address may not be possible.

15. CONTACT US

For questions or assistance regarding shipping, tracking, or delivery, please contact us through the official support channels available on the DentMedHub website.

Website: DentMedHub.com

Contact Page: Contact Us

Please provide your order number and relevant delivery details when contacting support so we can assist you efficiently.

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