REFUND, RETURN & CANCELLATION POLICY

Last Updated: July 13, 2026

At DentMedHub, we aim to provide a smooth and reliable shopping experience. This policy explains the conditions for order cancellations, returns, replacements, and refunds.

1. ORDER CANCELLATION

Orders may be cancelled before they are shipped.

Once an order has been shipped or dispatched, it cannot be cancelled. However, you may request a return after delivery if the product is eligible under this policy.

DentMedHub or the seller may cancel an order due to product unavailability, payment issues, incorrect pricing, suspected fraud, or other unavoidable circumstances. If payment has already been made, a refund will be initiated.

2. RETURN ELIGIBILITY

A return may be accepted if:

You received a damaged or defective product.
You received an incorrect product.
The product is significantly different from its description.
Items or components are missing from the package.
The product is eligible for return according to the conditions displayed on the product page.

To be eligible for a return, the product should generally be unused, in its original condition, and returned with its original packaging, accessories, manuals, warranty cards, and invoice.

3. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return, including:

Opened or used dental consumables.
Sterile products with opened or damaged packaging.
Products that cannot be returned due to hygiene or infection-control reasons.
Customized or specially ordered products.
Products damaged due to misuse or improper handling.
Clearance or final-sale items where specified.
Products marked as non-returnable on the product page.

Exceptions may apply if the product was delivered damaged, defective, or incorrect.

4. RETURN REQUEST PERIOD

Customers must submit a return or replacement request within the return period mentioned on the applicable product page or order details.

For damaged, defective, incorrect, or missing products, customers should report the issue as soon as possible after delivery.

Requests submitted after the applicable return period may not be accepted.

5. PROOF REQUIRED FOR RETURNS

To process a return, replacement, or refund request, we may require:

Order number.
Reason for the request.
Clear photographs of the product.
Photographs of the original packaging and shipping label.
An unboxing video, where available or reasonably required.
Additional information necessary to verify the issue.

Providing complete evidence may help us process your request more efficiently.

6. RETURN PROCESS

To request a return or replacement:

Log in to your DentMedHub account.
Open your order details.
Select the return or replacement option, if available.
Choose the reason for your request.
Upload the required images or supporting evidence.
Submit your request for review.

Our team or the applicable seller will review your request and provide further instructions.

7. PRODUCT INSPECTION

Returned products may be inspected before a refund or replacement is approved.

A request may be rejected if:

The returned product is different from the originally delivered product.
The product has been used, altered, or damaged by the customer.
Accessories, packaging, or components are missing.
The product does not meet the applicable return conditions.
The request is found to be fraudulent or abusive.

8. REFUNDS

Once a refund is approved, it will generally be processed to the original payment method used for the purchase.

Depending on your bank, payment gateway, or payment method, it may take several business days for the refunded amount to appear in your account.

For Cash on Delivery orders, where applicable, the refund may be processed through bank transfer, store credit, wallet credit, or another available method.

Shipping fees and other charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product, subject to applicable law.

9. REPLACEMENTS

A replacement may be offered if:

The product is damaged or defective.
An incorrect product was delivered.
Parts or components are missing.
A replacement is otherwise approved under the applicable product policy.

Replacements are subject to product availability. If a replacement is unavailable, a refund may be offered instead.

10. MULTI-VENDOR ORDERS

DentMedHub is a multi-vendor marketplace. Return, replacement, and refund conditions may vary depending on the seller, product category, product type, and applicable product-page policy.

Where applicable, DentMedHub may facilitate communication and resolution between customers and independent sellers.

11. REFUND DELAYS

If an approved refund has not appeared within the expected processing period, please:

Check your bank account or payment method.
Contact your bank or payment provider, as processing times may vary.
Contact DentMedHub customer support with your order and refund details.

12. CONTACT US

For questions or assistance regarding cancellations, returns, replacements, or refunds, please contact us through the official support channels available on the DentMedHub website.

Website: DentMedHub.com

Contact Page: Contact Us

Please include your order number and relevant details when contacting us so we can assist you efficiently.

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