CANCELLATION POLICY

Last Updated: July 13, 2026

At DentMedHub, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

1. ORDER CANCELLATION BY CUSTOMER

Customers may request cancellation of an order before it has been shipped or dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be available. In such cases, customers may check whether the product is eligible for return under our Return Policy after delivery.

2. HOW TO CANCEL AN ORDER

To request cancellation of an eligible order:

Log in to your DentMedHub account.
Go to My Orders.
Select the order you wish to cancel.
Click the Cancel Order option, if available.
Select the reason for cancellation.
Confirm your cancellation request.

If the cancellation option is not available, please contact DentMedHub customer support for assistance.

3. PARTIAL ORDER CANCELLATION

For orders containing multiple products, customers may be able to cancel individual items before they are shipped, depending on the order status and seller processing stage.

If individual cancellation is unavailable, cancellation of the entire order may be required.

4. ORDERS THAT CANNOT BE CANCELLED

Cancellation may not be available for:

Orders that have already been shipped or dispatched.
Customized or specially ordered products.
Products specifically procured on customer request.
Orders already processed for immediate or express delivery.
Products or orders marked as non-cancellable on the product page.
Other cases where cancellation is not reasonably possible due to the nature or processing stage of the order.

5. CANCELLATION BY DENTMEDHUB OR SELLER

DentMedHub or the applicable seller may cancel an order in certain circumstances, including:

Product unavailability or stock issues.
Incorrect product pricing or listing information.
Payment failure or unsuccessful payment verification.
Suspected fraudulent or unauthorized transactions.
Incorrect or incomplete delivery information.
Delivery restrictions at the provided address.
Technical or system errors.
Seller inability to fulfil the order.
Circumstances beyond reasonable control.

If a prepaid order is cancelled by DentMedHub or the seller, the applicable refund will be initiated.

6. REFUNDS FOR CANCELLED ORDERS

For prepaid orders successfully cancelled before shipment, the paid amount will generally be refunded to the original payment method.

Refund processing times may vary depending on the payment method, bank, payment gateway, or financial institution.

For Cash on Delivery orders, no refund is required if no advance payment has been collected.

Any applicable refund will be processed according to the DentMedHub Refund Policy.

7. PROMOTIONS, COUPONS & STORE CREDITS

If an order placed using a coupon, promotional offer, loyalty points, wallet balance, or store credits is cancelled, restoration of the benefit may depend on the applicable promotion terms and platform rules.

Certain coupons or promotional benefits may not be reissued after cancellation.

8. MULTI-VENDOR ORDERS

DentMedHub is a multi-vendor marketplace. An order may contain products from different sellers and may be processed or shipped separately.

Cancellation eligibility may therefore vary for each product depending on its seller, order status, processing stage, and applicable product conditions.

9. REFUSAL OF DELIVERY

Refusing delivery does not automatically guarantee cancellation or a refund.

Any refund or return resulting from refusal of delivery will be subject to applicable product eligibility, seller conditions, shipping charges, and DentMedHub policies.

10. CONTACT US

For questions or assistance regarding order cancellation, please contact us through the official support channels available on the DentMedHub website.

Website: DentMedHub.com

Contact Page: Contact Us

Please provide your order number and relevant details when contacting support so we can assist you efficiently.

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