RETURN POLICY

Last Updated: July 13, 2026

At DentMedHub, we want our customers to have a reliable and satisfactory shopping experience. This Return Policy explains when and how products purchased through our platform may be returned.

1. RETURN ELIGIBILITY

A product may be eligible for return if:

You received a damaged or defective product.
You received an incorrect product.
The product is significantly different from its description.
Parts, accessories, or items are missing from the package.
The product is eligible for return according to the conditions mentioned on the product page.

The returned product must generally be unused, in its original condition, and include all original packaging, accessories, manuals, warranty cards, and invoice.

2. RETURN REQUEST PERIOD

Customers must submit a return request within the return period specified on the product page or order details.

For damaged, defective, incorrect, or incomplete products, we recommend reporting the issue as soon as possible after delivery.

Return requests submitted after the applicable return period may not be accepted.

3. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to their nature, hygiene requirements, or safety considerations. These may include:

Opened or used dental consumables.
Sterile products with opened or damaged packaging.
Products restricted from return due to hygiene or infection-control requirements.
Customized or specially ordered products.
Products damaged due to misuse, improper handling, or incorrect storage.
Clearance or final-sale products where specified.
Products explicitly marked as Non-Returnable on the product page.

Exceptions may apply if the product was delivered damaged, defective, incorrect, or incomplete.

4. CONDITIONS FOR RETURN

To qualify for a return, the product should:

Be unused and in its original condition.
Have the original packaging intact.
Include all accessories, manuals, warranty cards, and free gifts received with the order.
Include proof of purchase or invoice where required.
Not be damaged due to customer misuse or improper handling.

DentMedHub or the applicable seller reserves the right to reject a return request if the product does not meet the applicable return conditions.

5. PROOF REQUIRED FOR RETURN

To review and process a return request, we may ask for:

Order number.
Reason for the return.
Clear photographs of the product.
Photographs of the original packaging and shipping label.
An unboxing video, where available or reasonably required.
Additional information necessary to verify the issue.

Providing clear and complete evidence can help speed up the review process.

6. HOW TO REQUEST A RETURN

To submit a return request:

Log in to your DentMedHub account.
Go to My Orders.
Select the relevant order.
Choose the Return option, if available.
Select the reason for your return.
Upload any required images or supporting evidence.
Submit your request for review.

Our team or the applicable seller will review your request and provide further instructions.

7. RETURN PICKUP AND SHIPPING

Where return pickup is available, our logistics partner may collect the eligible product from the delivery address.

In some cases, customers may be asked to ship the product to a specified return address.

Return shipping charges may depend on the reason for return. If the return is due to a damaged, defective, incorrect, or incomplete product, return shipping costs may be covered by DentMedHub or the applicable seller, subject to verification and applicable conditions.

8. PRODUCT INSPECTION

All returned products may be inspected before approval of a refund or replacement.

A return may be rejected if:

The product has been used or altered.
The product is damaged due to customer misuse.
The original packaging or accessories are missing.
The serial number, barcode, or product identification has been altered or removed.
The returned item differs from the product originally delivered.
The return request is fraudulent or abusive.

9. REFUND OR REPLACEMENT

After a return is approved and the product passes inspection, the customer may receive a refund or replacement, depending on:

The reason for return.
Product availability.
Seller policy.
Product category.
Applicable return conditions.

If a replacement is unavailable, a refund may be processed according to the applicable Refund Policy.

10. MULTI-VENDOR MARKETPLACE

DentMedHub is a multi-vendor marketplace. Return conditions may vary depending on the seller, product category, product type, and conditions displayed on the applicable product page.

DentMedHub may facilitate the return process and communication between customers and independent sellers where applicable.

11. CONTACT US

For questions or assistance regarding a return, please contact us through the official support channels available on the DentMedHub website.

Website: DentMedHub.com

Contact Page: Contact Us

When contacting support, please provide your order number and relevant details so we can assist you efficiently.

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