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Privacy Policy

PRIVACY POLICY

Last Updated: July 13, 2026

At DentMedHub, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, share, and protect information when you visit our website, create an account, place an order, register as a vendor, communicate with us, or otherwise use our platform and services.

By accessing or using DentMedHub, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy applies to users of the DentMedHub website and related services, including:

  1. Customers and buyers
  2. Dentists and dental professionals
  3. Dental clinics and laboratories
  4. Students and institutions
  5. Vendors, sellers, suppliers, and distributors
  6. Website visitors
  7. Other users of our services

DentMedHub operates as a multi-vendor e-commerce marketplace connecting buyers with sellers of dental products, equipment, instruments, consumables, accessories, and related supplies.

2. INFORMATION WE COLLECT

We may collect different types of information depending on how you interact with DentMedHub.

2.1 Personal Information

When you register, place an order, contact us, or use certain platform features, we may collect:

  1. Full name
  2. Email address
  3. Mobile or telephone number
  4. Billing address
  5. Shipping address
  6. City, state, postal code, and country
  7. Account login details
  8. Profile information
  9. Communication preferences

2.2 Order and Transaction Information

When you make a purchase or conduct a transaction through DentMedHub, we may collect:

  1. Products ordered
  2. Order number and transaction details
  3. Order history
  4. Billing and shipping information
  5. Payment status
  6. Refund and cancellation information
  7. Delivery and tracking details
  8. Coupon, wallet, loyalty point, or store-credit usage

2.3 Payment Information

Payments may be processed through independent third-party payment gateways and financial service providers.

Depending on the payment method used, these providers may process information such as:

  1. Credit or debit card information
  2. UPI details
  3. Bank account information
  4. Wallet information
  5. Transaction identifiers

DentMedHub may not directly store complete card numbers, CVV codes, UPI PINs, banking passwords, or other sensitive authentication credentials. Such information is generally processed securely by authorized payment service providers.

2.4 Vendor and Business Information

If you register as a vendor, seller, supplier, distributor, manufacturer, or business partner, we may collect:

  1. Business name
  2. Contact person's name
  3. Business address
  4. Email address and phone number
  5. GST details
  6. PAN details
  7. Bank account details
  8. Business registration information
  9. Licenses, certificates, and permits
  10. Product and inventory information
  11. Order and sales data
  12. Settlement and payout information
  13. Other verification documents

2.5 Technical and Device Information

When you access DentMedHub, certain information may be collected automatically, including:

  1. IP address
  2. Browser type and version
  3. Device type
  4. Operating system
  5. Device identifiers where applicable
  6. Referring URLs
  7. Pages visited
  8. Date and time of access
  9. Session duration
  10. Clicks and interactions
  11. Error logs and diagnostic information

2.6 Communications and Customer Support

When you contact our customer support team, submit a complaint, request a return or refund, or otherwise communicate with us, we may collect:

  1. Messages and correspondence
  2. Emails
  3. Chat records
  4. Call details where legally permitted
  5. Images and videos submitted as evidence
  6. Product issue details
  7. Return and replacement requests
  8. Feedback and survey responses

3. HOW WE COLLECT INFORMATION

We may collect information:

  1. Directly from you when you create an account, place an order, complete a form, or communicate with us.
  2. Automatically through cookies and similar technologies.
  3. From vendors and sellers involved in fulfilling your orders.
  4. From payment gateways and financial service providers.
  5. From logistics and courier partners.
  6. From analytics and advertising providers.
  7. From publicly available sources where legally permitted.
  8. From business partners and service providers.

4. HOW WE USE YOUR INFORMATION

We may use your information to:

  1. Create and manage your account.
  2. Process and fulfill orders.
  3. Facilitate transactions between buyers and vendors.
  4. Process payments, refunds, and settlements.
  5. Arrange shipping and delivery.
  6. Provide order tracking and notifications.
  7. Handle cancellations, returns, replacements, and warranty claims.
  8. Provide customer service and technical support.
  9. Verify vendors and business accounts.
  10. Detect and prevent fraud, abuse, and security threats.
  11. Improve our website, products, features, and services.
  12. Personalize your shopping experience.
  13. Recommend relevant products and offers.
  14. Send transactional messages.
  15. Send promotional communications where legally permitted.
  16. Conduct analytics and performance measurement.
  17. Comply with legal, tax, accounting, and regulatory obligations.
  18. Enforce our Terms and Conditions and other policies.
  19. Protect the rights, safety, security, and property of users and the platform.

5. LEGAL BASIS AND PURPOSE OF PROCESSING

Where applicable, we process personal information based on one or more of the following grounds:

  1. Performance of a contract, such as processing and delivering your order.
  2. Your consent, where required.
  3. Compliance with legal or regulatory obligations.
  4. Legitimate business interests, where permitted by law.
  5. Prevention of fraud and protection of platform security.
  6. Establishment, exercise, or defense of legal claims.

We aim to collect and process only information reasonably necessary for legitimate and specified purposes.

6. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information as a standalone commodity.

However, we may share necessary information with trusted third parties to operate and provide our services.

6.1 Vendors and Sellers

When you purchase a product from an independent vendor, necessary information may be shared with that vendor to:

  1. Process your order.
  2. Prepare and dispatch products.
  3. Generate invoices.
  4. Provide customer service.
  5. Handle returns, replacements, or warranty claims.

6.2 Delivery and Logistics Partners

We may share necessary information, including your name, delivery address, phone number, and order details, with courier and logistics providers to facilitate delivery.

6.3 Payment Service Providers

Payment-related information may be shared with payment gateways, banks, financial institutions, and fraud-prevention providers to process and secure transactions.

6.4 Technology and Service Providers

We may use third-party service providers for:

  1. Website hosting
  2. Cloud storage
  3. Database management
  4. Email and SMS communication
  5. Customer support
  6. Analytics
  7. Security and fraud detection
  8. Marketing services
  9. Technical infrastructure

These providers may access information only as reasonably necessary to provide their services, subject to applicable contractual and legal requirements.

6.5 Government and Legal Authorities

We may disclose information when required to:

  1. Comply with applicable laws or court orders.
  2. Respond to lawful government requests.
  3. Cooperate with regulatory or law enforcement authorities.
  4. Investigate suspected fraud or illegal activities.
  5. Protect the rights, safety, or property of DentMedHub, our users, or others.

6.6 Business Transfers

If DentMedHub undergoes a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, user information may be transferred as part of that transaction, subject to applicable law.

7. COOKIES AND SIMILAR TECHNOLOGIES

DentMedHub may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  1. Keep users signed in.
  2. Remember preferences.
  3. Maintain shopping carts.
  4. Understand website usage.
  5. Measure website performance.
  6. Detect security threats.
  7. Personalize content.
  8. Deliver relevant advertising where permitted.

Types of cookies may include:

Essential Cookies — Required for website functionality, security, login, checkout, and shopping-cart operations.

Preference Cookies — Remember user settings and preferences.

Analytics Cookies — Help us understand how visitors use the platform.

Advertising Cookies — May be used to measure advertising effectiveness and deliver relevant promotions, subject to applicable consent requirements.

Users may manage cookies through browser settings. Disabling certain cookies may affect website functionality.

8. ANALYTICS AND THIRD-PARTY TOOLS

We may use analytics and performance tools, such as Google Analytics or similar services, to understand how users interact with DentMedHub.

These services may collect information such as:

  1. Pages viewed
  2. Session duration
  3. Device and browser information
  4. Approximate location derived from IP address
  5. Referral source
  6. Website interactions

Third-party services process information according to their own privacy policies and applicable laws.

9. MARKETING COMMUNICATIONS

Where legally permitted, we may send communications regarding:

  1. Special offers
  2. Discounts
  3. New products
  4. Promotions
  5. Loyalty rewards
  6. Platform updates
  7. Relevant recommendations

Marketing communications may be sent through:

  1. Email
  2. SMS
  3. WhatsApp
  4. Push notifications
  5. Other permitted communication channels

You may opt out of promotional communications using the unsubscribe option provided or by updating your communication preferences where available.

You may still receive essential transactional messages relating to orders, payments, deliveries, account security, and service updates.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational security measures designed to protect personal information from:

  1. Unauthorized access
  2. Loss
  3. Misuse
  4. Alteration
  5. Disclosure
  6. Destruction

Security measures may include encryption, access controls, secure servers, monitoring, authentication systems, and other safeguards where appropriate.

However, no website, internet transmission, electronic storage system, or security method can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify us of suspected unauthorized access.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  1. Provide our services.
  2. Complete transactions.
  3. Maintain order and account records.
  4. Comply with tax, accounting, and legal requirements.
  5. Resolve disputes.
  6. Prevent fraud.
  7. Enforce agreements.
  8. Protect legitimate business interests.

Retention periods may vary depending on the type of information, purpose of processing, and applicable legal obligations.

When information is no longer required, we may securely delete or anonymize it in accordance with applicable law and internal policies.

12. YOUR PRIVACY RIGHTS

Depending on applicable law and circumstances, you may have rights relating to your personal information, including the right to:

  1. Access information held about you.
  2. Request correction of inaccurate or incomplete information.
  3. Update your personal details.
  4. Request deletion of certain personal information.
  5. Withdraw consent where processing is based on consent.
  6. Opt out of promotional communications.
  7. Raise concerns regarding the handling of your personal information.

Certain requests may be restricted where retaining or processing information is required for legal, regulatory, contractual, fraud-prevention, accounting, tax, or security purposes.

We may need to verify your identity before processing certain privacy requests.

13. CHILDREN'S PRIVACY

DentMedHub is not intended for individuals under the age of 18 to independently enter into commercial transactions.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

14. THIRD-PARTY LINKS

DentMedHub may contain links to external websites, applications, social platforms, payment services, vendor websites, or other third-party services.

We are not responsible for the privacy practices, security, content, or policies of independent third parties.

Users should review the privacy policies of third-party services before providing personal information.

15. MULTI-VENDOR MARKETPLACE PRIVACY

As a multi-vendor marketplace, DentMedHub may share necessary customer information with the vendor responsible for fulfilling a particular order.

Vendors must use customer information only for legitimate purposes related to:

  1. Order processing.
  2. Shipping and delivery.
  3. Customer support.
  4. Returns and replacements.
  5. Warranty services.
  6. Legal and tax compliance.

Vendors must not misuse customer information for unauthorized marketing, resale, spam, or unrelated purposes.

DentMedHub may take action against vendors who misuse personal information, including account suspension or termination.

16. INTERNATIONAL DATA TRANSFERS

Some service providers or technology infrastructure used by DentMedHub may process or store information in locations outside your country.

Where applicable, we take reasonable measures to ensure that such transfers are handled in accordance with applicable data protection requirements.

17. FRAUD PREVENTION AND SECURITY MONITORING

We may process information to identify, investigate, prevent, and respond to:

  1. Fraudulent transactions.
  2. Payment abuse.
  3. Unauthorized account access.
  4. Fake accounts.
  5. Suspicious orders.
  6. Promotional abuse.
  7. Security threats.
  8. Violations of our Terms and Conditions.

This may involve automated tools and manual review where appropriate.

18. ACCOUNT DELETION AND DATA REQUESTS

Users may request account deletion or submit privacy-related requests through the contact options provided by DentMedHub.

Before fulfilling a request, we may require identity verification to protect against unauthorized access or fraudulent requests.

Deleting an account may not result in immediate deletion of all associated information where retention is necessary for:

  1. Completed transactions.
  2. Tax and accounting obligations.
  3. Legal compliance.
  4. Fraud prevention.
  5. Dispute resolution.
  6. Enforcement of agreements.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

  1. Our services and features.
  2. Technology and security practices.
  3. Business operations.
  4. Legal and regulatory requirements.

The updated version will be posted on DentMedHub with a revised Last Updated date.

Where required by applicable law, we may provide additional notice or obtain consent for material changes.

20. GOVERNING LAW

This Privacy Policy shall be governed by applicable laws of India, including applicable data protection, information technology, consumer protection, and e-commerce requirements.

21. CONTACT US

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the official communication channels provided on the DentMedHub website.

Website: DentMedHub.com

Contact Page: Contact Us

For privacy-related requests, please include sufficient information to help us identify your account and understand your request. Please do not send passwords, OTPs, CVVs, UPI PINs, or other sensitive authentication credentials through email or contact forms.

YOUR PRIVACY MATTERS TO US

At DentMedHub, we are committed to protecting personal information and building a secure, transparent, and reliable digital marketplace for the dental community.

DentMedHub — Everything Dental. All in One Place.